Shipping policy

1. Shipping Overview

At Sigma Mall, we aim to provide a seamless shopping experience by delivering your orders quickly and efficiently. We offer various shipping options to meet your needs.

2. Shipping Methods and Costs

  • Standard Shipping: Typically 5-7 business days. Shipping costs are calculated at checkout based on the weight and dimensions of your order.
  • Expedited Shipping: Typically 2-3 business days. Additional charges apply and will be shown at checkout.
  • Overnight Shipping: Orders will arrive the next business day. This option is available for an extra fee, which will be calculated at checkout.

3. Processing Time

All orders are processed within 1-2 business days. Orders placed after 3 PM (local time) or on weekends/holidays will be processed on the next business day.

4. Shipping Locations

We currently ship to addresses within the [Country/Region] only. We do not offer international shipping at this time.

5. Shipping Restrictions

  • Certain items may be restricted from shipping to certain locations due to legal regulations or size constraints. We will notify you if any items in your order fall into this category.
  • PO Boxes and APO/FPO addresses are not eligible for expedited or overnight shipping.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your shipment via our [website/partner carrier's website].

7. Delivery Issues

If you experience any issues with your delivery, such as delays or missing packages, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] as soon as possible. We will work with you to resolve the issue promptly.

8. Delivery Exceptions

  • Weather Delays: Occasionally, severe weather conditions may delay your delivery. We will keep you updated on any significant changes to your delivery schedule.
  • Incorrect Address: Please ensure that the shipping address you provide is accurate. Sigma Mall is not responsible for delays or non-delivery due to incorrect or incomplete address information.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our [Return Policy Page] or contact customer service.

10. Contact Us

If you have any questions regarding our shipping policy, please reach out to us at sigmamall.pk@gmail.com.

Thank you for shopping with Sigma Mall!